Frequently Asked Questions

WHAT IS ViOS USED FOR?

ViOS PATIENT APP connects you with healthcare providers to treat your urgent care needs including, but not limited to:

Urinary Tract Infection, Upper Respiratory Infection, Strep Throat, Fever, Bronchitis, Influenza, Cold, Nausea, Back Pain, Rashes, Burns, Allergy, Asthma, Mental health issues, chronic or acute Joint pains, Diarrhea and others that require you to see a healthcare professional 

We aim to reduce the time taken to find and meet your nearest available healthcare professional


Clinicians cannot prescribe narcotics or scheduled drugs.


Clinicians should not be solicited for emergency care. Please call the nearest hospital hotline in case of an emergency.

ViOS HEALTH PARTNER APP is specially made for our expanding network of healthcare professionals such as doctors of many specialties and from many backgrounds, physiotherapists, psychiatrists and many other government-certified health professionals; who are eager and motivated to show the world that they are ready and available to help their patients

 

WHO CAN USE THE ViOS HEALTHCARE NETWORK?

Any person who has a valid health issue with a smartphone may use the ViOS Patient app to search for a nearby healthcare professional as per their requirement, or if unavailable our system will assist you to find a family doctor to help

We highly recommend that any person under the age of 16 be accompanied by a known adult during the consultation

All of our ViOS Health partners are registered and certified by the Health Ministry of Bangladesh (BMDC) before registering with our system

WHERE AND WHEN CAN I USE ViOS FOR MY HEALTHCARE NEEDS?

We are currently operating in a defined coverage area that expands throughout the the Dhaka metropolitan city

Our network is available 24/7, however the availability of an on-duty healthcare professional who is currently logged in using their app at the exact moment you are searching cannot be guaranteed.

We always request our health partners to be logged in and on-duty for as long and as often as possible

WHAT DO I NEED TO BRING WITH ME WHEN I VISIT A DOCTOR FOUND THROUGH THE VIOS APP?

Like in most clinic visits, the doctor would request to see any previous medical reports, tests, opinions, xrays and so on just to get a whole idea. It is best that when you connect with a ViOS Health Partner of your choosing, along with confirming your attendance, you can also ask if any particular documents are needed.

WHAT PERSONAL INFORMATION DOES VIOS TAKE WHEN REGISTERING?

ViOS believes very strongly about patient confidentiality, and of course the doctor-patient relationship. That is why we are not requesting for any intimate health data of our patients. We only require your name, mobile number of social media profile to confirm your identity, your bkash number is needed to provide you payment as a form of gratitude for recommending us to your social circle!

As for our Health Partners, we are very strict with authenticating the BMDC registration and related medical certifications to prove your capacity to see and treat our/your patient to the best of your clinical skills. Your exact chamber is geofenced to ensure that the location of it is fit for patients to arrive and be treated in a respectful and accessible manner.

HOW MUCH WILL IT COST TO USE ViOS NETWORK?

Absolutely free!

ViOS is pioneering the way we search, access and utilize existing health system resources. Therefore we are providing this process free of charge for patients to actively take charge of their health needs.

The only financial transaction that is required is to complete the consultation fees either before or after seeing your doctor, at their own professional rates.

Newly registered ViOS Health partners are gifted 1 month or more (terms and conditions may apply) absolutely free trial to use our coverage network to allow more patients to come see you at your convenience.

If you are satisfied with our support, we have made a list of highly competitive and affordable membership packages that you can choose to expand your practice and enhance your clinical skills. You will be contacted for these monthly subscriptions.

CANCELLATION POLICY

The choice to look for healthcare services and to cancel is at your discretion. However we insist you inform your chosen ViOS Health Partner about your cancellation so that other patients will have a chance to be connected.

For whatever reason, ViOS Health Partners are strongly advised not to cancel an appointment after confirming from the patient's side, if needed we request that you inform the patient that you will be unavailable, so that the patient may be able to search for another ViOS Health Partner.

SUPPORT

If you have any other queries related to our service network, or any comments feel free to contact us by writing to us in the chat section at the bottom of the screen.

THANKS

ViOS is an on demand video telemedicine platform that connects virtual specialist clinics to patients around the world.

 

 

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