This article describes the best practices to help you prepare for your telemedicine appointment using the VIOS Clinic – a global telemedicine database for specialised virtual care of complex chronic diseases. These steps will help you get a premium virtual care experience that you expect from a concierge-access platform.
To make your online booking, download this free infographic to see the appointment process at the VIOS Clinic
BEFORE YOUR TELEMEDICINE APPOINTMENT
On a notepad, try to list out your main health concerns, how have they affected your daily life, since when, what medications are you on, what procedures have you undergone and when and any related health data.
Writing them down in front of you can help you focus the discussion so that the specialist gets all the important information for their analysis.
Gather all the relevant and latest medical records related to your condition, these may include blood tests, x ray scans, MRI reports, prescriptions, pathology reports or medical diagnosis reports by your primary provider.
Arrange their scanned copies onto the desktop or a separate folder in your computer so you can screen-share them with your chosen specialist
PREPARING YOUR ROOM FOR YOUR VIRTUAL VISIT
Find a quiet place in your home
If your appointment is in the daytime, open up the curtains and let some natural sunlight in
During the night, it is probably better to draw your curtains for your privacy
Let others know that you have a private meeting in a few minutes, you don’t have to mention that you are having a telemedicine session, and that they should keep the noise level down
Make sure you have a strong wifi signal in your room
Find a comfortable chair to sit on
A desk lamp beside your laptop may give you some extra ambient light
Place your laptop so that there is a blank wall behind you, so that the provider does not get distracted by the background
A pen and paper may be useful to take down some useful pointers during the conversation
Make sure your laptop is charged
It might help to increase the brightness of your screen
Headphones may give you better audio clarity and privacy as well
Locate the email from Calendly that contains the details of your appointment, including the zoom link – you will receive an email reminder 12 hours and 10min before your scheduled meeting
You may join the meeting 1 min prior to allow your computer to log in
Arrange your webcam or laptop so that your head and shoulders can be seen in a suitable format
DURING YOUR TELEMEDICINE SESSION
Feel free to speak in your usual tone of voice, this is a friendly and private meeting between you and your provider
Identify yourself, invite the provider to introduce themselves and you may begin your session like any walk-in clinic appointment
It helps to start from the beginning, you should begin with the most concerning symptoms that you have had, when did they start, how did your health issue affect your daily life and then what did your primary provider tell you
You can do a zoom screen share by clicking on the share button at the bottom of the screen. If it is not enabled, you may ask the provider to enable it from their side
Select share whole screen, select the folders with your medical reports and the both of you can have a real-time discussion about your case report.
This free PDF infographic will show you the process of screen-sharing your scanned reports on Zoom.
DURATION OF YOUR VIRTUAL VISIT
Bear in mind that this appointment is set for 30 min.
Although we have provided a longer than usual time slot for you, sometimes you may lose track of time and the session may be nearing the end.
You may place a watch near you to keep track of the session duration, so that you will have ample time to fully discuss your health issues, go through the relevant health records and allow the provider to provide their feedback.
HOW SHOULD YOU END A TELEMEDICINE SESSION?
If time permits, you may ask your provider to provide a summary of their expert second opinions or you may ask for any clarification.
The provider may request you to set up a follow up appointment, this may be useful to assess the progress of your ongoing treatment, or perhaps to evaluate further options in the future.
Dr. Ismail Sayeed
Dr. Sayeed is the Medical Director of ViOS, Inc. He is a deeply committed physician entrepreneur & medical blog writer. While building the global infrastructure of the VIOS Clinic, he is dedicated to educate people on the potential of specialist telemedicine for managing chronic diseases.
Read more about him in his author bio